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The Evolution of CS Operations

Gainsight

Others were consultative, or they advised about technical needs. There were even some hired as administrators of the new CS or CRM platform. From Data and Processes to People and Systems, their responsibilities mirrored Sales Operations, step by step. Some may report to the Sales VP. They are listeners.

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Azure Virtual Desktops: Questions & Answers

eG Innovations

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

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Citrix Monitoring Masterclass with George Spiers – Q&A

eG Innovations

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.