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Strategies to take your customer support global

Intercom, Inc.

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. The benefits of global customer support are clear, but the process of setting up global support operations is undeniably complex.

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Navigating the surge: A customer support roundtable

Intercom, Inc.

There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes. This is an internal knowledge-based tool our sales and support teams use.

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What Are The Stages Of The SaaS Sales Process?

Userpilot

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Thought leadership guest posting. Finally, we have the enterprise model. Newsletters. Case studies. Paid search. Link building. Video marketing (YouTube and TikTok).

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Pragmatic Live Transcripts (Prioritizing Your Product Launch)

Pragmatic Marketing

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand. You guys just did inbound like in the last couple of weeks. It was last week.

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Pragmatic Live Transcripts (Prioritizing Your Product Launch)

Pragmatic Marketing

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand. You guys just did inbound like in the last couple of weeks. It was last week.