Podcast panel: Understanding the Conversational Support Funnel
Intercom, Inc.
JUNE 23, 2020
” Or, “What’s your cancellation policy” And that’s like Groundhog Day stuff for the support team. This could even be like an outbound messaging type thing, where if someone is in a certain situation or stage or page on your app or whatever it is, you can alert them to known issues, things like bugs and so on.
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