Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are eight key CX KPIs that you need to measure. What is customer experience? Let’s get started!

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

ProductPlan

NOVEMBER 5, 2021

What is Product Adoption? Product adoption, sometimes called user adoption, refers to the use of a product or feature that results in accomplishing a product’s intended goals to achieve anticipated benefits. Users might be brand-new to the product or existing users of a product with a new feature update.

Onboarding KPIs 52

Onboarding KPIs Customer Experience KPI User Testing 52

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Just like the role of a product manager can vary significantly from company to company, so can? So what goes into a product spec?

Onboarding KPIs 127

Onboarding KPIs User Testing Customer Experience Feedback Software 127

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Gainsight

AUGUST 15, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. Want to master in-product communication? And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. Relevant to Users. It’s time for a trust fall.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Gainsight

JULY 22, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. Want to master in-product communication? And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. Relevant to Users. It’s time for a trust fall.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. What is a product marketing strategy? What is a product marketing strategy?

Research Software 85

Research Software Analytic Tools Feedback Software Onboarding KPIs 85

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a product manager responsible for your company’s new “business messaging and collaboration” product. This quarter, you’re tasked with improving user retention in the first 7 days, by 15%. How do you define retention for this product? A lofty goal!

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Gainsight

MAY 1, 2023

The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO. The CSM team shifted to become customer advocates.

Onboarding KPIs 59

Onboarding KPIs Research Software Customer Experience User Testing 59

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. It’s 6-7 cheaper than acquiring new customers. Plus, repeat customers spend 33% more on average than new ones. Importance of Customer Retention: Why it Matters. Importance of Customer Retention: Don’t Kid Yourself. Source: ChurnFM.

Onboarding KPIs 59

Onboarding KPIs Customer Experience Feedback Software User Testing 59

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. It’s 6-7 cheaper than acquiring new customers. Plus, repeat customers spend 33% more on average than new ones. Importance of Customer Retention: Why it Matters. Importance of Customer Retention: Don’t Kid Yourself. Source: ChurnFM.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. Net Revenue Retention is the percentage of revenue that you retain from existing customers within a particular period. NPR’s insights are excellent for expanding your customer base.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a PM responsible for your company’s new business messaging and collaboration product. This quarter, you’re tasked with improving user retention in the first 7 days, by 15%. Add a pop-up after registration prompting new users to change the UI from default to custom.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Gainsight

JUNE 10, 2021

But they brought their best game with some incredible moves, tips, and tricks. From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. It’s 6-7 cheaper than acquiring new customers. Plus, repeat customers spend 33% more on average than new ones. Importance of Customer Retention: Why it Matters. Importance of Customer Retention: Don’t Kid Yourself. Source: ChurnFM.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

The Product Coalition

JANUARY 12, 2020

At first, I decided to run some free workshops for our customers. It might be urgent for you to raise venture capital, or perhaps its really urgent you close a big sales deal or get a proposal done for your largest customer, but is it more important than hiring for your team? I’ll give you some context and an example to help.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211