Josh Seiden on why product teams should focus on outcomes over output
Intercom, Inc.
JULY 4, 2019
Deciding what your engineers should do next can be a lot like climbing a ladder. But the rungs in between can often be quite flimsy. Instead of trying to jump straight from the theoretical business impact to a directive for your R&D teams, it’s essential to stop for a moment and consider: “What is the desired outcome?
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