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15 Effective Strategies to Reduce Customer Attrition Rate and Drive Business Growth

Userpilot

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. However, most customer churn falls under one of four categories: Bad product-customer fit Several factors could lead to a poor product-customer fit.

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Customer Education & Training: The Investment That Keeps on Giving

Gainsight

Customer training used to involve writing a 300-page user manual and delivering a week-long, on-site seminar for all new users. As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials. What Is Customer Training?

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SaaS Customer Support Best Practices and Examples

Userpilot

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support.

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How to Find a Great Software Engineer Recruiter

PMLesson's Ace the PM Interview

It's common practice for companies to use recruiters (either contractors or in-house) to help them keep up with industry trends and find qualified software developers. Whether you're a junior developer or a senior software developer, having some reliable recruiters in your corner will never be a bad thing.

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Rules & Tools For Scaling Software Sales | Stephen Allott, Seedcamp| BoS Europe 2018

Business of Software Conference

It’s an online website which is really a catalogue for cloud services and products and consultants and developers to build Government digital and cloud implementations and I think it’s transacted over £3 billion since it started. Sometimes they’re called Team Leaders, District Managers they can be called.