ProductPlan
APRIL 5, 2022
So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit. Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training. Support’s training must therefore delve into far more detail.
ProductPlan
APRIL 5, 2022
So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit. Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training. Support’s training must therefore delve into far more detail.
Centercode
AUGUST 7, 2020
Taking shortcuts and cutting corners leads to unpleasant surprises down the road in the form of low star ratings, skyrocketing support costs, and hundreds of RMAs. So how do you, a resource-strapped beta team, reduce the costs of customer testing without sacrificing thoroughness or compromising the quality of your product?
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