ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
Userpilot
OCTOBER 26, 2023
Calculating software ROI is vital for making informed decisions about technology investments and allocating resources adequately. TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades.
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ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
Centercode
AUGUST 7, 2020
Taking shortcuts and cutting corners leads to unpleasant surprises down the road in the form of low star ratings, skyrocketing support costs, and hundreds of RMAs. So how do you, a resource-strapped beta team, reduce the costs of customer testing without sacrificing thoroughness or compromising the quality of your product?
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. My company had baked resource-efficiency thinking into recognition and rewards. Because I “showed up” the other managers.
Mind the Product
NOVEMBER 30, 2017
They should also be given adequate time and resources to do their job – this may mean extra training, time with the tech team to enforce secure passwords on key systems, and so on. If you choose an employee you are legally obliged to give them support, training and resources, and you should give them time to do their job.
Gainsight
OCTOBER 31, 2018
Specifically, they are creating premium “Customer Success Plans” which often including premium support, training, professional services “points,” and advanced Customer Success. These models look a great deal like the justification of a Sales Engineer or “Pre-Sales” resource to partner with an Account Executive for a new sale.
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