Userpilot

OCTOBER 26, 2023

Calculating software ROI is vital for making informed decisions about technology investments and allocating resources adequately. TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades. The same applies to benefits.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Onboarding KPIs 105

ProductPlan

APRIL 5, 2022

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

ProductPlan

APRIL 5, 2022

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. I was in this position years ago. My company had baked resource-efficiency thinking into recognition and rewards. I was a Director.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65

Mind the Product

NOVEMBER 30, 2017

The GDPR introduces the statutory position of Data Protection Officer (DPO), with the task of ensuring that a business complies with GDPR. They should also be given adequate time and resources to do their job – this may mean extra training, time with the tech team to enforce secure passwords on key systems, and so on.

Data Visualization 85

Data Visualization Technical Review Reporting Tools Technical Advisors 85

ProductPlan

AUGUST 1, 2019

The cost of acquiring new users is much higher than retaining existing ones, yet many companies direct their resources toward the former instead of the latter. A loyal customer base has plenty of positive implications for your product and your organization. The benefits of customer loyalty.

Customer Experience 60

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 60