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Mastering & Understanding the ROI of Customer Feedback & CX

Usersnap

There are three pillars when it comes to choosing solutions to have the foundation for calculating the ROI, connecting it to business behavior, and making it actionable. For this pillar, you can use customer feedback software like Usersnap. After you have chosen your investment-”arsenal”, you have to give them a price tag.

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SaaS Reporting Guide: Tools & Metrics

Userpilot

These metrics serve as the pillars of your reporting, providing insights on areas of success and potential improvement. Featured Tagging : Use feature tagging to understand how users interact with certain features in your product, including user clicks and actions such as hovers and form submissions.

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Tech Touch Customer Success Strategies That Every SaaS Should Use

Userpilot

Customer-led growth pillars. With this data, you can segment users with NPS tags and send personalized emails to NPS detractors to prevent them from churning: Userpilot NPS response tags. In this example, we’re setting up a flow to reach out to NPS detractors with the tag “missing feature.”.

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White Space Analysis: What Is It and How To Collect Data To Map the White Space Opportunities?

Userpilot

The pillars of white space analysis. To monitor feature usage, use Userpilot’s Feature Tagging tool. Tag NPS responses to understand the reason behind the scores. You can also tag NPS responses to get more insights into the given scores. Userpilot NPS response tagging feature. Thus identifying potential gaps.

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Task Analysis 101: What Is It and How To Improve Your UX Using Task Analysis?

Userpilot

There are five pillars for task analysis. Use feature tagging to identify what customers are doing in the app. Feature tagging is another solution to understanding what your users are doing in the app and what their path toward the goal looks like. In short, feature tagging allows you to analyze product usage behavior.

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Customer Gap in SaaS: What Is It & How To Conduct an Analysis To Close the Customer Gap?

Userpilot

The service quality gap model in SaaS relies on the five pillars—the knowledge gap, the communication gap, the policy gap, the delivery gap, and the customer gap. Simply tag any feature using your product’s UI and track feature engagement without setting custom events. Let’s break them down below! Customer service gap model in SaaS.

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Customer Engagement Marketing for SaaS: Definition, Strategies, and Examples

Userpilot

That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. In SaaS, you can use feature tagging and event tracking to record how frequently customers interact with features.