2003 Agile Development Product Marketing 
The Product Coalition
JUNE 4, 2020
The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. The NPS score is essentially an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.
The Product Coalition
APRIL 2, 2020
To survive and succeed, your product leadership must be sharper than ever. Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. I temporarily relocated there with 2 more developers from my company. On that same day, I landed in the city.
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Bain Public
MARCH 20, 2021
Banff Interactive Screen 2003, Banff, Canada Flash Forward 2002, San Francisco, U.S. FITC Winnipeg 2006, Canada FITC Toronto 2006, Canada FITC Toronto 2005, Canada Flash Forward 2005, New York, U.S. Flash Forward 2005, San Francisco, U.S. FITC Toronto 2004, Canada Flash Forward 2004, San Francisco, U.S. Reach out to me at info@bainpublic.com.
Mind the Product
DECEMBER 2, 2016
In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. My approach, for the last decade at least, has been to shift away from waterfall and agile methodologies and say we now build software that is connected to our customers.” No excuses.
The Product Coalition
FEBRUARY 5, 2019
In a world with such flows, you need some reliable figures to guide you: you need the best product managers. If you want to stay on top of all things tech and product, follow these famous product managers across networks. For sure, joining a group of product professionals in your town can help you start building your community.
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