Tracking NPS For SaaS: Why is It Important and How to Do It Right
Userpilot
DECEMBER 15, 2022
Follow up with respondents and close the feedback loop. Here are a few ideas: ask detractors to provide feedback, offer incentives to passives, and ask promoters to participate in beta tests. The best tools to use to track NPS are Userpilot and SatisMeter. You should use NPS data to improve your product.
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