Userpilot

MARCH 23, 2022

In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It’s obtained by asking customers how likely they are to recommend your product to others.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. Source: userpilot.com.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? And how can product managers use it to develop great products? These are the questions we’re exploring in the article. Product Net Promoter Score (NPS) is a metric of customer satisfaction.

User Testing 98

User Testing Feedback Software Onboarding KPIs Analytic Tools 98

Userpilot

DECEMBER 15, 2022

By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. In this article, we’ll cover: What NPS is and why it’s important to track. How to use NPS data to make product improvements. You should use NPS data to improve your product.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98