Userpilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. In particular, you must ensure it features your own branding and not that of the service provider. The needs of brand new users and seasoned pros are very different.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

Userpilot

OCTOBER 10, 2022

And how can product managers use it to develop great products? Product Net Promoter Score (NPS) is a metric of customer satisfaction. We can also say the NPS score is a number reflecting customer loyalty. We can also say the NPS score is a number reflecting customer loyalty.

User Testing 98

User Testing Feedback Software Onboarding KPIs Analytic Tools 98

Userpilot

JANUARY 8, 2021

NPS or Net Promoter Score is what many consider to be the gold standard of measuring customer loyalty. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. On a scale of one to ten, how likely is it that you would recommend [your company/product/service] to a friend or colleague?”.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). Combine NPS data with other metrics (user behavior in-app, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JANUARY 22, 2020

Finally, we’ll discuss how you can use the data to improve your user satisfaction scores by a) streamlining your onboarding flow to guide users towards the desired behaviour pattern (basically, getting them to reach the ‘AHA moment’ that correlates with high NPS score) and b) – improving your product.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

The Product Coalition

JUNE 4, 2020

When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. The NPS score is essentially an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.

User Testing 78

User Testing Product Marketing Product Research Marketing 78