14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys
Userpilot
MARCH 23, 2022
There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.
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