Userpilot
APRIL 27, 2023
In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies.
Alchemer Mobile
AUGUST 27, 2020
Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. do not interface with developers in a technical way). Customers leave helpful feedback because they want to be a part of the process. Go beyond NPS as a core KPI.
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Userpilot
JANUARY 8, 2021
Before we get into what is considered a good NPS score, we have some good news and some bad news. Some industries like SaaS will have an average NPS of 30. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses.
Userpilot
JANUARY 22, 2020
As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Net Promoter Score, often abbreviated to NPS, was first devised in 2003.
ProductPlan
MARCH 23, 2023
Product strategy helps with feeling overwhelmed because it Helps your product team see how your product contributes to your company’s goals. Given that product strategy provides product teams with so much guidance, why does it seem like your product strategy is more reactive, and is that ok? Guides your product decisions.
Usersnap
FEBRUARY 20, 2020
Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Sounds good? Let’s start.
Mind the Product
MARCH 7, 2017
Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. Cultural homogeneity in product teams is dead, welcome cultural diversity. Product managers who work with cross-cultural teams are in the crossfire. It simply doesn’t work.
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