Business of Software Conference

MAY 18, 2020

Lean Startup changed how we built products when it was published in 2011 – it lowered the risk in innovation by shortening development cycles. It was easy to try things in the market and keep iterating to see what works. Align your team: To align your team it’s helpful to first understand where the misalignments lie.

Vision 52

Vision Weak Development Team Government Data Visualization 52

Alchemer Mobile

AUGUST 27, 2020

Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. do not interface with developers in a technical way). But for the most advanced mobile PMs , success goes beyond just checking boxes. Go beyond NPS as a core KPI.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Userpilot

APRIL 27, 2023

A negative NPS score means that you are not hitting the right market, customers don’t yet see the value in your product, or your service needs improvements. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. What is a bad Net Promoter Score (NPS) for SaaS? You can run NPS surveys in-app or by e-mail.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. How to use NPS.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. Analysis Team. The Origin of NPS.

Product Research 107

Product Research Customer Experience User Testing KPI 107

Business of Software Conference

NOVEMBER 19, 2019

How do you motivate and lead a team when the future is uncertain? I will talk about managing through good times and bad times so don’t worry there will be good times before I get to the bad stuff. Being British we like a bit of bad news. But my personal journey is a developer to CEO.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Usersnap

FEBRUARY 20, 2020

The creation of NPS is widely credited to Fred Reicheld, a writer and business strategist best known for his work on loyalty marketing. His research culminated in a paper published in the Harvard Business Review in 2003, where Reicheld summarized his findings and unveiled the NPS metric and its associated survey question.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Amplitude

AUGUST 16, 2018

The surprise usually starts being voiced after the business expands globally—particularly to emerging markets—but does not hire the experienced global leaders at headquarters, where product decisions are made, that these companies need to manage this growth. Let’s assume that the surprise is sincere.

Customer Experience 74

Customer Experience Weak Development Team Leadership Construction 74