From 2 hours to 2 minutes: How Hostinger accelerated customer support with Intercom
Intercom, Inc.
FEBRUARY 24, 2020
Launched in 2004, the web hosting provider serves over 29 million users in 178 countries. At first, it used a traditional email ticketing system, but the team soon discovered customers were experiencing lengthy response times and delayed resolutions with this setup. Try 1 new customer every 5 seconds. The challenge.
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