article thumbnail

From 2 hours to 2 minutes: How Hostinger accelerated customer support with Intercom

Intercom, Inc.

Launched in 2004, the web hosting provider serves over 29 million users in 178 countries. We identified that the problem was tied to limiting software rather than the team itself and that was the breaking point. Customers can message the team directly without having to join a queue or take a ticket.

article thumbnail

Zambian-born UX Designer on the Differences in Service Design in the U.S. and Japan – Interview with Nondo Sikazwe Part-2

freshtrax

It’s true that many people generally think of “design” as creating visual beauty that can be seen by the naked eye, but I was reminded once again that design covers everything around us, including urban development, design of electronic devices, software, and items that we use every day. due to his African background.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Making Workplaces Work For Humans | Isa Watson, Squad | BoS USA 2018

Business of Software Conference

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Isa Watson (Founder/CEO, Squad by Envested) – Making Workplaces Work For Humans from Business of Software Conference. So, I run a software company based in New York City. Unsubscribe anytime. Transcript.

article thumbnail

The Podcast Ecosystem in 2019 – a16z’s 68 page analysis (Guest essay by Li Jin)

Andrew Chen

You can follow and message Li on Twitter if you have thoughts about the piece. Based on our conversations, lag in monetization isn’t due to lack of efficacy of ads. You’re probably familiar with ads on podcasts with hosts talking about a product and verbally sharing a discount code. It was originally published on a16z.com.

article thumbnail

Design Metrics That Matter | Jared Spool, UIE | BoS USA 2018

Business of Software Conference

Jared Spool (Founder, UIE) – Design Metrics That Matter from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? This was 2004. The software doesn’t really know if you’ve left the page or not.