2006, Branding, Inbound and Reporting Tools

Getting conversational: HubSpot’s CEO on a new species of disruptor

Intercom, Inc.

SEPTEMBER 22, 2020

Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention.

Inbound

Inbound Outbound Reporting Tools Customer Experience

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software

Feedback Software Research Software User Testing Reporting Tools

Product Management Today

Getting conversational: HubSpot’s CEO on a new species of disruptor

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

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