Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Product Innovation Educators

APRIL 3, 2023

Since 2006 at Crossmedia, she has helped clients navigate the changing marketing landscape. It’s about using data to uncover insights and the best place, time, and way to speak to a consumer on behalf of a brand. You can pay a data service to get data on your customers. To help us, Ali Plonchak is with us.

Data Visualization 100

Data Visualization Marketing Advertising Analytic Tools 100

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Short on time?

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

The Product Coalition

MARCH 23, 2018

I have traditionally been a believer that any form of marketing other than what is classified as, “Inbound” is typically a waste of money and time. As I think about it however, I actually think that this idea of, “Inbound marketing” is actually a bit ridiculous. Delight over time.”

Inbound 60

Inbound Marketing Outbound Customer Experience 60

Usersnap

SEPTEMBER 27, 2022

That, combined with understanding user and customer feedback , has made devs more important than ever within a business. And those bugs are giving us, the developers, a hard time. If you can increase your bug tracking speed, then you can definitely produce better products in less time. Better products are created.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Intercom, Inc.

OCTOBER 29, 2020

Short on time? Here are a few quick takeaways: Focus on your customers. In times of crisis, it helps to keep company values in mind – after all, they’re your North Star. Make it easy for customers to talk to you, and vice versa. I’ve been here quite a long time, and you’re obviously our CEO.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209