2006, Inbound, Positioning and Weak Development Team

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

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Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. Des, thanks very much for joining me today.

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Product Management Today

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

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