Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

MARCH 7, 2024

Keep reading to learn from the inspiring stories* of: Melissa Kwan – CEO and founder of ewebinar Alice de Courcy – Group Chief Marketing Officer at Cognism Maja Voje – Best-selling Author of GTM Strategist , Go-To-Market Advisor & Mentor to +400 tech startups inc. Sima Banijamali – Sr.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Andrew Chen

JANUARY 9, 2020

Magic metrics indicating a startup probably has product/market fit. 3) power user curve showing a smile — with a big concentration of engaged users (you grow out from this strong core). 7) revenue or activity expansion on a *per user* basis over time — indicates deeper engagement / habit formation.

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

Andrew Chen

DECEMBER 1, 2021

.” Here’s how I define each side: There are usually a minority of users that will create disproportionate value and as a result, they will have disproportionate power. For social networks, these are often the content creators that generate the media everyone consumes. This the “Hard Side” of your network.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Andrew Chen

JANUARY 9, 2020

Magic metrics indicating a startup probably has product/market fit. 3) power user curve showing a smile — with a big concentration of engaged users (you grow out from this strong core). 7) revenue or activity expansion on a *per user* basis over time — indicates deeper engagement / habit formation.

User Testing 52

User Testing Data Visualization Product Marketing Marketing 52

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Few customers, happy. And then after a while I had to give up the dream because I was hiring too many customers so I had to. It should be a good test. And then I realized that there was a lot I needed to coach.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

MARCH 11, 2020

Currently, he’s co-founder and CEO of Drift, a startup that’s making it easier for businesses to talk to their customers. DC : Drift basically helps B2B businesses connect with the customers that are interested in buying now that are on their website. David Cancel is a 5x founder and 2x CEO with four successful exits to date.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52