2011, Dashboard, Differentiation and Feedback Loop

From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

Intercom, Inc.

FEBRUARY 6, 2020

She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand. Turning a sales objection into a unique differentiator. A feedback loop to balance supply and demand.

Feedback Software

Feedback Software Analytic Tools Research Software Data Visualization

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

OCTOBER 29, 2020

The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense. The way you talked to your customers was by exporting your PayPal dashboard because everyone used PayPal for subscription back then. And I think that’s a real advantage.

Feedback Software

Feedback Software Research Software User Testing Reporting Tools

Product Management Today

From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

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