Userpilot

JANUARY 10, 2022

Having a good customer success team can ensure long-term, sustainable business growth while a bad one could wreck the reputation of your SaaS product. Oracle’s 2011 CEI report found that 86% of buyers are willing to pay more for a product if they have a better customer experience. Churnzero dashboard. Churn rate.

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Intercom, Inc.

OCTOBER 29, 2020

The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense. The way you talked to your customers was by exporting your PayPal dashboard because everyone used PayPal for subscription back then. And I think that’s a real advantage.

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Intercom, Inc.

MARCH 29, 2022

And I’d like to talk you through some of the trends we’ve observed since 2011 and some of the beliefs that underpin what we build in Intercom. We built the first Business Messenger in 2011 because we saw so many new requirements emerge. We’re seeing a shift towards designing for end user productivity.

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