Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Without a set of principles organizations begin to fracture.”

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Brian Balfour

JULY 12, 2017

Once we have that we’ll test a bunch of different channels.” The Power Law of Distribution The second problem with that original statement is “we’ll test a bunch of different channels. ” You shouldn’t take a shotgun approach to testing channels. Here is a step by step on how to test and prioritize your growth channels.

User Testing 90

User Testing Strategy Product Research Outbound 90

Intercom, Inc.

OCTOBER 29, 2020

The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense. We incorporated in San Francisco on August 15th, 2011, I think. At the time, we were all based in Dublin. Once we got the money, we immediately started hiring.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

NOVEMBER 19, 2019

For those of you that don’t know, DataSift launched efficiently in end of 2011 with a proposition that was pretty hearty. We also drove a huge amount of inbound. And we kicked off projects where we didn’t really focus on the known unknowns that we need to do hypothesis testing. We had high relevance.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8