Gainsight

DECEMBER 20, 2020

Once companies got through the initial panic from March to May, many technology firms started growing thanks to expansion in their existing clients again. In fact, we observed Chief Revenue Officers doubling down on Customer Success more than ever in 2020 due to this phenomenon. Net Dollar Retention Becomes THE Metric.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 114

User Testing Weak Development Team Onboarding KPIs Customer Experience 114

Brian Balfour

FEBRUARY 7, 2017

Andy Carvell joined SoundCloud in 2012, when the company was just over 80 employees and 10 million monthly active users. The north star metric for SoundCloud was listening time, and we had some fairly aggressive targets as a company, in terms of increasing listening time overall. But, retention can always be better. “If

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

UX Studio

MARCH 11, 2024

Another friend who had like a kite surf school and I did his website for free and then then I got contacted by a local company that imported surfing, windsurfing, kitesurfing products. These days are more around product design and UX design. Are you looking at reviews in the app store? They wanted to put that catalog online.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Andrew Chen

NOVEMBER 1, 2018

The same skills needed to grow new products can be used both to evaluate new startups to invest in, and once we’ve invested; to help them grow. My previous background up to that point was in user acquisition and ad tech, and I was making the pivot to consumer products. There was a lot to learn. There’s a reason for that.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Andrew Chen

JUNE 25, 2019

Today, I have a wonderful guest essay to share by Lenny Rachitsky ( @lennysan ) — he’s recently left Airbnb after 7 years, much of his recent years as the product leader on Supply Growth. product, marketing, engineering, data science, design, content, and finance. Be more aggressive with this than you’re comfortable. Cost : Small.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

JUNE 25, 2019

Today, I have a wonderful guest essay to share by Lenny Rachitsky ( @lennysan ) — he’s recently left Airbnb after 7 years, much of his recent years as the product leader on Supply Growth. product, marketing, engineering, data science, design, content, and finance. Be more aggressive with this than you’re comfortable. Cost : Small.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48