Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. Those customer interviews you did 6 months ago that informed the decisions you made for 2022? Chances are you need to rethink your roadmap. Adjusting the roadmap.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

Usersnap

OCTOBER 31, 2023

Lin in his book “Decode and Conquer” in 2013. Product managers are responsible for resolving user problem -> and user stories, making effective product design crucial. Weekly “Voice of Customer” Meetings: Have a set time each week where the team gathers to discuss customer feedback.

Data Visualization 52

Data Visualization Feedback Software Product Research Customer Feedback 52

UX Studio

JUNE 30, 2023

1 – UX studio About Our Agency Dávid Pásztor founded UX studio in 2013. Whether it’s adjusting the team setup, or refining the roadmap, we’re open to changes. From platform and transformation roadmaps to technical and CMS consulting. Let’s dive in and explore what makes each of them stand out from the rest.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JULY 4, 2022

Regularly conduct VoC sessions and celebrate customer success milestones to improve your relationship with customers and better understand them. Avoid doing exactly what customers say or designing your roadmap according to the “collective” feedback. What is customer-led growth?

Feedback Software 114

Feedback Software Analytic Tools Customer Feedback Customer Experience 114

Intercom, Inc.

MAY 22, 2019

So what started as an in-app Net Promoter Score (NPS) service is now a framework around very rigorous customer experience metrics, customer effort scores and customer satisfaction (CSAT). Building a customer-led product roadmap. The customer feedback becomes the to-do list, which becomes the roadmap.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Gainsight

OCTOBER 7, 2019

We’re energized by these numbers because it shows customers are getting value from our platform, and more importantly, customer success. Our CSMs do a terrific job communicating with and engaging our customers. However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. You will very quickly begin to see a more informed customer base.

Education 52

Education User Testing Customer Experience Research Software 52