Intercom, Inc.

JUNE 20, 2018

We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. In 2011 Marc Andreessen declared that software is eating the world. Building a positive feedback loop.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

Andrew Chen

MAY 28, 2019

In 2014, the first season of Serial aired, considered to be the first breakout podcast, with its narrative audio journalism drawing in 5M downloads in the first month. From our research, users seldom feel passionately — either positively or negatively — about the podcast app they’re using. But what to call it? Audioblogging?

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

In 2014, the first season of Serial aired, considered to be the first breakout podcast, with its narrative audio journalism drawing in 5M downloads in the first month. From our research, users seldom feel passionately — either positively or negatively — about the podcast app they’re using. But what to call it? Audioblogging?

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40