Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? Improving feature adoption is easier said than done. Becoming aware of the product's existence through branding and marketing campaigns.

User Testing 82

User Testing Feedback Software Research Software Onboarding KPIs 82

Userpilot

JULY 12, 2021

Periodic retention analytics measure user activity over time and show customer engagement with your product. Cohort analysis examines specific behaviors within a user segment and reveals product use lifespan and customer segments at risk of churn. There are two kinds of customer retention analytics: periodic and retrospective.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Research Software 97

Gainsight

MARCH 1, 2024

Moving away from product training and the operational role to working with customers on longer-term strategy as you can tap into AI to create support and training resources that can be scalable. There are a lot of customers who can miss out on customer success due to the capacity the CS team might have.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. The output from a product in a box game, where we imagined how we would position the product if it was on sale in a supermarket.

User Testing 112

User Testing Weak Development Team Onboarding KPIs Customer Experience 112

Gainsight

JUNE 9, 2021

Let’s first look at companies on the Bessemer Venture Partners’ Cloud Index who are not using Gainsight products. Net Retention Rate is a key metric that investors use to evaluate SaaS companies. We analyzed the NRR of 36 BVP Cloud Index constituent companies who disclose this metric in their SEC filings. So let’s dive in!

Onboarding KPIs 59

Onboarding KPIs Customer Experience Technical Review Software Review 59

The Product Cafe

DECEMBER 12, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Are You Trapped in the Product Death Cycle? If this scenario sounds familiar, you might be caught in the vicious Product Death Cycle.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

DECEMBER 18, 2018

The retail sales emails are obvious, but email marketing also includes things like: Review reminders for recent purchases. Recommendations for similar products. Onboarding tips for a new app. Jackson (@StartupLJackson) May 17, 2014. An onboarding email series. Product setup emails.

User Testing 150

User Testing Analytic Tools Customer Experience Research Software 150