Gainsight

MARCH 1, 2024

Moving away from product training and the operational role to working with customers on longer-term strategy as you can tap into AI to create support and training resources that can be scalable. What’s coming: Embedding Artificial Intelligence into CS further and further. This will help make CS a more strategic role.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

Userpilot

JULY 12, 2021

Periodic retention analytics measure user activity over time and show customer engagement with your product. Cohort analysis examines specific behaviors within a user segment and reveals product use lifespan and customer segments at risk of churn. There are two kinds of customer retention analytics: periodic and retrospective.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Intercom, Inc.

DECEMBER 18, 2018

Recommendations for similar products. Onboarding tips for a new app. Jackson (@StartupLJackson) May 17, 2014. The first step to take is to find an email marketing service that has the features you need to interact with your customers. An onboarding email series. Product setup emails.

User Testing 150

User Testing Analytic Tools Customer Experience Research Software 150

Userpilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. User onboarding and Product adoption – Userpilot.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

FEBRUARY 25, 2019

At the end of every calendar year, we look back and look at all the product we shipped in that year. It’s a sense of pride for us in the product team. Through one calendar year with a product measuring team of about 30 people, we had shipped over 100 things. In 2014, we shipped some bigger things.

Onboarding KPIs 160

Onboarding KPIs Customer Experience Naming Engineering 160

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. The output from a product in a box game, where we imagined how we would position the product if it was on sale in a supermarket.

User Testing 113

User Testing Weak Development Team Onboarding KPIs Customer Experience 113

Mind the Product

NOVEMBER 19, 2019

Here, I’d like to share the lessons I’ve learned from my years working as a product manager, focused on growth. In modern tech companies, growth teams and growth product managers are becoming common, although all product managers aim to deliver business growth within their sphere of influence.

User Testing 113

User Testing Customer Experience Onboarding KPIs Branding 113

Gainsight

JUNE 9, 2021

Let’s first look at companies on the Bessemer Venture Partners’ Cloud Index who are not using Gainsight products. Net Retention Rate is a key metric that investors use to evaluate SaaS companies. We analyzed the NRR of 36 BVP Cloud Index constituent companies who disclose this metric in their SEC filings. So let’s dive in!

Onboarding KPIs 59

Onboarding KPIs Customer Experience Technical Review Software Review 59

ProductPlan

APRIL 12, 2022

Slack’s product strategy put it on a trajectory for success. Slack, an acronym for “Searchable Log of All Conversation & Knowledge,” set out to “make work-life simpler, more pleasant, and more productive” by bringing the right people, tools, and information together. Origin and fast-tracked evolution.

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Strategy 52

Gainsight

FEBRUARY 9, 2021

I first became a CS Ops leader in 2014, and I’ve seen time after time the value of the software, enablement, templates, data, and more that I’ve helped provide. What companies have a similar landscape of products, similar operational challenges, and so on? Top customer success teams share a growing theme: their own operations team. .

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

Amplitude

MAY 27, 2020

The world has never before seen a shift in usage to digital products like what our customers are experiencing now. These pivots in consumer and business behaviors are benefiting some and challenging others—we’re seeing massive swings in our customers’ product usage, in some cases going from single digit percentage growth to +/- 50%.

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59

Intercom, Inc.

FEBRUARY 1, 2018

It was what I later learned was the classic startup experience of really smart founders and founding team have an idea that’s really clever, don’t validate it at all in the market, build a product, build out a team, realize they don’t have product-market fit, and just freak out and don’t know what to do.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62