Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. There are a lot of customers who can miss out on customer success due to the capacity the CS team might have.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? Improving feature adoption is easier said than done. Becoming aware of the product's existence through branding and marketing campaigns.

User Testing 90

User Testing Feedback Software Research Software Onboarding KPIs 90

The Product Cafe

DECEMBER 12, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Are You Trapped in the Product Death Cycle? If this scenario sounds familiar, you might be caught in the vicious Product Death Cycle.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

JULY 12, 2021

Periodic retention analytics measure user activity over time and show customer engagement with your product. Cohort analysis examines specific behaviors within a user segment and reveals product use lifespan and customer segments at risk of churn. There are two kinds of customer retention analytics: periodic and retrospective.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Gainsight

FEBRUARY 9, 2021

I first became a CS Ops leader in 2014, and I’ve seen time after time the value of the software, enablement, templates, data, and more that I’ve helped provide. They can then connect the dots to the process improvements and technology to get the job done and the right people and teams to help make those changes. What do you do ?”

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

Gainsight

JUNE 9, 2021

Let’s first look at companies on the Bessemer Venture Partners’ Cloud Index who are not using Gainsight products. By leveraging Gainsight’s technology, library of best practices and thought leadership to enable their Customer Success teams, our customers delivered even more brilliant performance than their peers on the Cloud Index.

Onboarding KPIs 59

Onboarding KPIs Customer Experience Technical Review Software Review 59

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 113

User Testing Weak Development Team Onboarding KPIs Customer Experience 113