Tools for Product Management; ProductCamp Atlanta 2014

Good Product Manager

Take the 2014 SiriusDecisions Product Management Tools Survey now ! — Jeff Lash (@jefflash) September 22, 2014. — Jeff Lash (@jefflash) September 19, 2014. — Jeff Lash (@jefflash) September 25, 2014. What tools do you use for product management? What tools and technologies do you use for product management? How well do they work?

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Priorities for Product Management Leaders; Product Management Festival 2014 recap

Good Product Manager

Recap in Tweets: Product Management Festival 2014. — Jeff Lash (@jefflash) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. — Michael Smith (@myksmith) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. — Jeff Lash (@jefflash) September 18, 2014.

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TSIA Congratulates the 2014 STAR Awards Winners

TSIA

Thank you everyone for helping make 2014 TSW Service Transformations conference our best yet, with record attendance and lingering excitement about the future of the technology industry. We’d like to take a moment to once again congratulate the winners of the 2014 TSIA STAR Awards that were announced during the Awards Celebration Gala at the conference

The State of Knowledge Management: 2014

TSIA

Originally published on Ragsdale's Eye On Service - Today at Technology Services World I am releasing the results of my August knowledge management survey both online, and in my Power Hour session at 4:15. The data shows that companies continue to find enormous potential in knowledge management, but are often thwarted by corporate culture, and tend to blame technology for process problems.

2014 Mid Year Trends Recap: Knowledge Management, Social, and PSA

TSIA

Now that we're wrapping up 2014, I wanted to recap with some of the insights I learned mid-year as food for thought going forward into 2015. At our Spring Technology Services World (TSW) Best Practices conference in Santa Clara, California, any time I wasn’t presenting, I was in one-to-one meetings with TSIA members and partners. Here is my account as I originally wrote it this spring

Product Management Tools; Three Questions to Improve Product Management; Happy Holidays 2014

Good Product Manager

Have a great rest of 2014 and see you again soon in 2015! SiriusDecisions Field Guide Product Management Tools. I’m pleased to announce the release of the SiriusDecisions Field Guide “Product Planning, Prioritization and Roadmapping 2015.” ” This is a project that I have been involved in for the past several months with several colleagues at SiriusDecisions.

Hot 2014 Trend: Knowledge as a Service

TSIA

Based on discussions with hundreds of companies over a number of years regarding failing knowledge management programs, it appears that there are three common denominators linked to the majority of companies who claim not to be getting the expected value from their KM expenditures. Discover what these denominators are

A Year of Service Industry Transformation: A Look Back at 2014

TSIA

As 2014 draws to a close, the TSIA research team wanted to provide a brief recap of the top trends, lessons learned, and key takeaways the past year had to offer. Let's take a look at what we've learned this year, as well as what's on the horizon for the technology services industry in 2015

Join me at PIPELINE 2014!

Product Beautiful

On this Friday, June 6, 2014, I will be presenting at a virtual conference called PIPELINE 2014. PIPELINE is put on by Planview , and will include presentations about a wide variety of topics of interest to Product Management and Marketing professionals, including innovation, ideation, prioritization, and how to change your culture.

TSW Power Hour Session Recap: The 2014 Technology Heatmap

TSIA

What’s happens in a TSW “Power Hour” session? Attendees gain data points on key areas of technology services, delivered by TSIA’s top research execs. TSIA’s John Ragsdale shared a recap of his Power Hour session, discussing adoption, satisfaction, and planned spending within key areas of tech services

2014 TechFUTURES: What will service operations look like in 2019?

TSIA

TSIA's John Ragsdale, vice president of technology and social research, wrote a great blog entry on the opening event at TSW Best Practices: TechFUTURES. Discover what’s in store for the future of tech

2014 BPMA Gala Online Discussion

Product Culture

Second, you can read about the 2014 Gala that took place earlier this month at the Museum of Science Boston. Some of you may know that I've taken on a role as Vice President and Chief Evangelist for the Boston Product Management Association. The BPMA is the second-largest professional association for product managers and product marketers, after the SVPMA, and I am honored to be involved.

Top Challenges for Product Management; Priorities for Product Management Leaders for 2015; Buyer Personas in Action

Good Product Manager

The webcast will be held on Wednesday, November 19, 2014 at 11am ET and is free to attend. His post — SiriusDecisions EMEA Summit 2014: Buyer Personas in Action — summarizes presentations by three of our clients at our recent SiriusDecisions EMEA Summit where they showcased examples of how they have leveraged buyer personas to transform their businesses. — Jeff Lash (@jefflash) November 10, 2014. — Jeff Lash (@jefflash) October 28, 2014.

9 Scrum Metrics to Keep Your Team on Track

Pragmatic Marketing

The old adage “you can’t improve what you can’t measure” indicates the need to know how you know. In traditional projects, milestones and key performance indicators (KPIs) measure project progress and individual contributions to that project. But while agile scrum defines several milestones—sprint planning, daily standup, sprint review, sprint retrospective, backlog grooming—the milestones alone don’t provide any guarantees of progress or success.

The Two C’s of Agile

Pragmatic Marketing

One of the most frustrating things I’ve heard over my career is that “agile is something that software developers do.” It is said dismissively by those who are happy with how things are today and see no reason for changing how they operate. It ignores all the success agile teams have had in software the past decade and in other industries including architecture, marketing, video production and even the auto industry.

Agile 70

Why Marketing Should Go Agile

Pragmatic Marketing

Marketing has changed more in the last five to seven years than at any other time during my career. The pace of change has quickened, there is more direct pressure for marketing to demonstrate its contribution to the bottom line, many more channels of communication are available to reach increasingly fragmented audiences, and all of this must be done with scarce and expensive talent and resources. Despite all this change, many of the core processes of marketing remain unchanged.

Agile 70

Common Mistakes in Implementing a New Product Management Framework; Tools for Product Management; ProductCamp Atlanta Recap

Good Product Manager

Take the 2014 SiriusDecisions Product Management Tools Survey now ! — Jeff Lash (@jefflash) October 18, 2014. — Jeff Lash (@jefflash) October 18, 2014. — Jeff Lash (@jefflash) October 18, 2014. — Anand Thaker (@AnandThaker) October 18, 2014. — Jeff Lash (@jefflash) October 18, 2014. "Market — Tyler Anderson (@TylerSirius) October 18, 2014. — Jeff Lash (@jefflash) October 18, 2014.

Product Managers trading in land mines for gold mines

All About Product Management

Is your product built on a gold mine or land mine? As a product manager I would like to ensure that my product is built on solid technology so it can be maintained with minimal effort. Scenario you’re a Product Manager, you work for a big organisation. You inherit a product that causes you a lot of frustration because: Your development/engineering teams have been diverted for a number of months to migrate legacy/unsupported databases across the portfolio of products to new DBS.

[Video] TSW Keynote: Growing Corporate Top Lines in the B4B Era

TSIA

Whether you missed out on our recent TSW Service Transformations conference or simply would like a refresher on some key takeaways, the TSW 2014 Service Transformations keynote session videos are now available to view online. Start with our headlining keynote session, “Growing Corporate Top Lines in the B4B Era”, presented by TSIA’s president and CEO, J.B.

A Behind The Scenes Look at TSIA's Research Summit

TSIA

Executive director of TSIA, Thomas Lah, provides a behind-the-scenes glimpse into what goes on during the 2014 TSIA Research Summit Every year, TSIA’s top research executives gather to collaborate and share their recent discoveries about current trends in the technology industry. By sharing data on industry trends, best practices, and measured data, this research summit plays a key role in further assisting TSIA’s members in reaching their goals for customer success.

Those Who Don't Offer Managed Services: Be Afraid. Be Very Afraid.

TSIA

In my second MS Pulse webinar of 2014, I revealed the market influence on managed services, focusing on several core MS Key Performance Indicators (KPIs) that all Managed Services Providers (MSPs) need to track, as well as some of the details on how companies are organizing their MS businesses.

Good Enough

Tyner Blain

We hear a lot about building products which are “good enough” or “just barely good enough.” ” How do we know what “good enough” means for our customers? No one really tells us. Different Perspectives of Good Enough.

The Best Product Managers Fall in Love With a Problem

Sachin Rekhi

I’ve had the chance to work with a variety of product managers across tech giants and startups alike. While there are many critical skills for being a world class product manager, I’ve noticed one pattern amongst the very best: they fall deeply in love with the problem their product is solving. When you see a product manager fall in love with a problem, you notice the following…. A deep understanding of the target user.

5 Key Practices of a Successful MSP: #1 ? A Well-Defined and Documented Managed Services Strategy

TSIA

The blog articles identified each mistake, while the full research report delved into deeper detail about the consequences of making those mistakes, as well as steps that could be taken to avoid them.Fast-forward several more months, and here we are in March 2014, 15 months into the launch of theTSIA Managed Services discipline.

The Importance of Developing Personas in Product Design

Sachin Rekhi

Sample personas from MailChimp. Personas are an important design tool that should be in the toolset of any product manager or designer. Personas are fictional characters developed to represent the different archetypes of users of your product. A persona typically describes the goals, pain points, behaviors, and psychology associated with members of a particular segment. To bring them to life a name, a profile image, and sometimes even a background history are associated with them.

The Inertia to Innovation at Scale and How To Overcome It

Sachin Rekhi

Throughout my career, I’ve had the opportunity to launch innovative new products not only as an entrepreneur at my own startups like Anywhere.FM and Connected, but also as an intrapreneur at Microsoft and LinkedIn, bringing brand new products to market at these established tech firms. Every established tech firm aspires to bring the innovation culture that’s so native to startups to their own organization, but often struggles to do so.

Education Services: Building and Maintaining a Successful Subscription-Based Business

TSIA

It used to be that the only thing a subscription bought you was a magazine, the newspaper, or maybe a gym membership. Clearly, times have changed. Products and services now offered via a subscription model abound, and they range from the simple, such as a weekly box of organic snacks, to the sophisticated, such as Amazon Web Services (AWS).

Technology and the Customer Experience

TSIA

It is clear that customer service is no longer in the silo of the customer support department, housed principally in a contact center. Instead, customer service needs to be implemented across various touch points within a company, including the company’s web platform and on their social media channels. IT departments are adapting to cloud-based and mobile-based platforms to make all these touch points sync together

Spare Parts Logistics: Specialized Services

TSIA

Spare parts logistics has quickly become a hot topic in the industry, which is a big reason why I decided to conduct my recent Spare Parts Multi-Member Study. Based on the results of this survey, I was able to outline the current state of spare parts logistics and how B4B will be impacting spares in the future. Here I will share with you how spare parts and logistics is important, expensive, complicated, and fast becoming a very specialized discipline in services

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Support in the Era of Consumption Economics

TSIA

I've heard quite a few support leaders say that they know they're doing a good job because they're resolving issues quickly and their customer satisfaction surveys are good. Because, you know, that's what support does. Close cases. Quickly. In a way that satisfies customers. Mission accomplished; let's grab a beer! Not so fast. This belief begs the question of why the support organization exists.

40

Breakthroughs, Benchmarking, and the Five Stages of Grieving

TSIA

In his book, Where Good Ideas Come From , Steven Johnson identified principles that served as catalysts for breakthroughs throughout history: Seizing existing components or ideas and repurposing them for a completely different use. Adapting many layers of existing knowledge, components, delivery mechanisms that in themselves may not be unique; but which can be recombined or leveraged into something new that is unique or novel.

Books 40

Success in the New B4B Era

TSIA

B4B co-author and TSIA president and CEO J.B. Wood delivered the opening keynote at TSW 2013 Service Transformations conference, where B4B was officially launched to incredible response and enthusiasm. Below is a writeup highlighting many of Wood’s direct passages from that keynote that continue to be relevant to the future of the technology services industry. It’s a must-watch video , and a must-have book for your business arsenal.

Books 40

What 2015 Has In Store for Tech Support

TSIA

When it comes to what customers will want in 2015, I have news for you: it hasn’t changed. Here’s a brief overview of what we can expect for the future of tech support and my recommendations for streamlining the way you do business in the New Year

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Why do products need a story?

AlphaHQ

I’m often approached by young, aspiring entrepreneurs who ask some variation of the following: . I’m interested in starting a company in [Industry] that does [Laundry list of features], so where do I start? They usually want introductions to investors and developers – rarely are they seeking advice. So I respond with a question in turn, something I know they can relate to.

Why do products need a story?

AlphaHQ

I’m often approached by young, aspiring entrepreneurs who ask some variation of the following: . I’m interested in starting a company in [Industry] that does [Laundry list of features], so where do I start? They usually want introductions to investors and developers – rarely are they seeking advice. So I respond with a question in turn, something I know they can relate to.