Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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Roman Pichler

APRIL 2, 2019

While this probably sounds like common sense, I’ve seen more than one organisation trying to get more done by throwing people at a product. No wonder that the individuals struggled and the product suffered. This led to a bloated, over-complicated code base and a product that was difficult to adapt and expensive to maintain.

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Intercom, Inc.

FEBRUARY 7, 2019

I spent about six years there – mostly running YouTube products. Then I left Google in 2014 to start Coda. I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was.

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