How to Think About Scaling Your Customer Success Team
Gainsight
DECEMBER 23, 2019
At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. So, is there inbound coming in? Jason: For your customer success [34:27] _, what’s the number one goal or KPI for the company? What’s the uber KPI for the department?
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