Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Business of Software Conference

JANUARY 28, 2019

A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. In this talk from BoS USA 2017, Paul talked about the important things to get right to set your company up well to turn your software into money.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Intercom, Inc.

OCTOBER 13, 2020

Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning. Those companies need to spend a lot of time considering problems that will occur when a system has millions of users, and have to think carefully about ML tech debt given their scale.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Business of Software Conference

MAY 21, 2020

The perfect candidate for a role in your company is out there somewhere; you may need to kiss a lot of frogs, but they do exist. But how do you attract good talent, and how do you move an applicant from initial CV submission to long term part of the company? How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

DISQO

MARCH 6, 2020

Incumbent companies across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. It requires teams to gain insights directly from consumers through experimentation and prototyping, align to the actual wants and needs of the market, and accelerate time-to-market.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Business of Software Conference

JULY 26, 2016

How To Build Great Company Culture. Mikey Trafton: How To Manage Your Badass Team. Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? David Cancel: Leading A High-Growth Company.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Intercom, Inc.

OCTOBER 29, 2020

In times of crisis, it helps to keep company values in mind – after all, they’re your North Star. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. Be open-minded. Des: I’m excited to be here.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Userpilot

JANUARY 10, 2022

Software companies shouldn’t be afraid to have a secondary or tertiary onboarding process as it can drive feature discovery and customer expansion. Creating a customer journey map can help your SaaS customer success team identify key AHA moments for them to drive customers towards. How to measure customer success?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98