Business of Software Conference

JANUARY 28, 2019

A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. In this talk from BoS USA 2017, Paul talked about the important things to get right to set your company up well to turn your software into money.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

freshtrax

AUGUST 20, 2019

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. We covered topics such as expansion, localization, company culture, and customer relations. Q: btrax was lucky enough to help ADARA’s market launch event in 2017.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Userpilot

JULY 19, 2021

said that customer experience at most companies needed to improve. The study showed that companies that get customer success right prioritize technologies that improved customer experience. In this article, we look at how Customer Engagement Platforms benefit SaaS companies. In a PWC study , more than 54% of consumers in the U.S

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

JANUARY 10, 2022

Software companies shouldn’t be afraid to have a secondary or tertiary onboarding process as it can drive feature discovery and customer expansion. Customer success is a major aspect of any successful SaaS company. LTV is the average income your company earns from each user throughout their total time as a paying customer.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had.

User Testing 66

User Testing Research Software Market Research Product Research 66

Intercom, Inc.

JULY 11, 2019

Even as the company begins to expand, it’s important to prioritize these one-to-one conversations because understanding how your users interact with your product is actually the key to healthy growth. The more you can keep them together so the customer experience is contiguous across the two, the better it is for your company.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Intercom, Inc.

AUGUST 12, 2021

Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO. Most companies end up with a variety of tools that don’t really play nicely with each other. Not just with that individual person, but also with the company. Reduce the complexity of your tech stack.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

DISQO

MARCH 6, 2020

Incumbent companies across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Amazon has a point of view that’s deeply embedded in the company,” Investor’s Business Daily explains. “It Experimentation and Prototyping to Drive Insights. Look no further than Amazon.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Business of Software Conference

JULY 26, 2016

How To Build Great Company Culture. David Cancel: Leading A High-Growth Company. Talks from BoS USA 2017. Mike McDerment: How Freshbooks’ Fear Of Competition Saved The Company. Anil Dash: On Evolving A Mature Software Company. Talks from BoS Europe 2017. Join the smart people who get BoS updates.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had.

User Testing 40

User Testing Research Software Product Research Market Research 40

Business of Software Conference

MAY 21, 2020

The perfect candidate for a role in your company is out there somewhere; you may need to kiss a lot of frogs, but they do exist. But how do you attract good talent, and how do you move an applicant from initial CV submission to long term part of the company? There’s inbound hiring and there’s outbound hiring.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value. Celebrating our teams.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Intercom, Inc.

OCTOBER 13, 2020

Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning. Those companies need to spend a lot of time considering problems that will occur when a system has millions of users, and have to think carefully about ML tech debt given their scale.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. This works as well for a B2B company like Intercom as it does for any B2C company. What is a marketing technology stack?

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

MAY 10, 2018

After wrapping up nearly three years as Head of Growth at Uber, he’s joined Andreessen Horowitz as a general partner to help build the next generation of great companies. Adam: You’ve gotten to work with a slew of interesting companies over the years: Gusto, Product Hunt, Angel List, even Boba Guys. It kind of went from there.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Intercom, Inc.

OCTOBER 29, 2020

In times of crisis, it helps to keep company values in mind – after all, they’re your North Star. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I love building products, building teams, building companies.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Andrew Chen

MAY 14, 2018

Adam: You’ve gotten to work with a slew of interesting companies over the years: Gusto, Product Hunt, Angel List, even Boba Guys. Andrew: Drew and Arash Ferdowski started the company and put it through Y Combinator. Then, my last year and a half at the company was spent growing the riders’ side. It kind of went from there.

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Brian Balfour

JUNE 20, 2017

Since it was founded in 2013, the company has reached 1 million monthly active Patrons, paying an average of $12 a month , and 50,000 active creators. Patreon projects that its payout to Creators will be $150 million for 2017. The company is growing, too. The bigger their success, the greater the aspirational value it carries.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Intercom, Inc.

MARCH 19, 2019

Our Director of Demand Generation, Brian Kotlyar likes to describe the three primary reasons for B2B customer churn this way: Marriage : This happens when one of your customers acquires another, or two merge into a new company. This usually happens when their company goes out of business or experiences financial hardship.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166