Intercom, Inc.

JULY 11, 2019

Even as the company begins to expand, it’s important to prioritize these one-to-one conversations because understanding how your users interact with your product is actually the key to healthy growth. The more you can keep them together so the customer experience is contiguous across the two, the better it is for your company.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. Paul Adams , SVP of Product, summarizes the power of messaging. Writing our story. Celebrating our teams.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. This works as well for a B2B company like Intercom as it does for any B2C company. What is a marketing technology stack?

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Business of Software Conference

MAY 21, 2020

The perfect candidate for a role in your company is out there somewhere; you may need to kiss a lot of frogs, but they do exist. But how do you attract good talent, and how do you move an applicant from initial CV submission to long term part of the company? There’s inbound hiring and there’s outbound hiring.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

JULY 26, 2016

How To Build Great Company Culture. David Cancel: Leading A High-Growth Company. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Talks from BoS USA 2017. Mike McDerment: How Freshbooks’ Fear Of Competition Saved The Company. Unsubscribe anytime.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Userpilot

JANUARY 10, 2022

Software companies shouldn’t be afraid to have a secondary or tertiary onboarding process as it can drive feature discovery and customer expansion. Customer success is a major aspect of any successful SaaS company. LTV is the average income your company earns from each user throughout their total time as a paying customer.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

OCTOBER 29, 2020

In times of crisis, it helps to keep company values in mind – after all, they’re your North Star. Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I love building products, building teams, building companies.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Brian Balfour

JUNE 20, 2017

Since it was founded in 2013, the company has reached 1 million monthly active Patrons, paying an average of $12 a month , and 50,000 active creators. Patreon projects that its payout to Creators will be $150 million for 2017. The company is growing, too. The bigger their success, the greater the aspirational value it carries.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Intercom, Inc.

MARCH 19, 2019

Our Director of Demand Generation, Brian Kotlyar likes to describe the three primary reasons for B2B customer churn this way: Marriage : This happens when one of your customers acquires another, or two merge into a new company. This usually happens when their company goes out of business or experiences financial hardship.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166