Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. Furthermore, we explore how to choose the best platform for your company and the must-have features for the best customer engagement tools. In short, you use CEP software to manage and optimize product experiences along the user journey.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention. Dashboards.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 96

The Product Coalition

JULY 1, 2022

The metric is often measured at intervals of 30 days, 7 days, and 1 day after installing the app for the first time. In short, churn happens when the product stops providing value to them. Your app onboarding isn’t good enough. There are other gaps in your app’s user experience that need to be addressed.

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in. What is the NPS dashboard?

Data Visualization 94

Data Visualization Dashboard Customer Feedback User Testing 94

Userpilot

AUGUST 25, 2021

So, let's dig deeper to learn how to use cohort analysis to combat churn and grow your product ! Cohort analysis is a type of behavioral analytics that helps you see what a segment of your users (a cohort) is doing within your product. Learn the time it takes for an average customer to lose interest and leave your product.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JUNE 15, 2021

This guide will discuss what cohort analysis is, why it’s important for your SaaS business, and how it can be used to grow your product by combating churn and increasing retention. Cohort analysis is a type of behavioral analytics that shows you what a sub-section of your user base (also known as a cohort) is doing in your SaaS product.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 52

Gainsight

DECEMBER 18, 2020

CAC is the cost you incur by bringing in new customers, such as sales, marketing, salaries, overhead, and onboarding expenses. per new customer in 2019 to $1.60 The data is a significant indicator that companies need to pay more attention to retention rates and other metrics to survive. The average CAC went from $1.35

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59