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9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

It is not enough to support your users only when they have issues with your product. Furthermore, we explore how to choose the best platform for your company and the must-have features for the best customer engagement tools. In short, you use CEP software to manage and optimize product experiences along the user journey.

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Cohort Retention Analysis 101: How to Measure User Retention?

Userpilot

TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Acquisition cohorts divide users based on when they started using the product. Tracking product usage of retained users over time enables teams to identify successful user behaviors.

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10 Software Adoption Best Practices and Tips For B2B Companies

Userpilot

We’ve compiled the fundamentals of proper user onboarding that leads to software adoption—so you don’t have to do more research. Successful software adoption makes it possible to retain users, increase product stickiness , and grow your SaaS. Use onboarding checklists to drive users to the activation point as fast as possible.

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I Tried The Top 3 Pendo Features And This Is What I Found…

Userpilot

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention. Dashboards.

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The 5 Best Onboarding Workflow Software in 2021

Userpilot

When you first hear the term onboarding workflow software, you might think, what is a workflow? They are completing a series of steps or tasks from when they sign up for your product until they get their job done. You also have to be aware of the solutions that fit smaller companies vs more mature products. Table of Contents.

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How I Got My Job in Product: Yoann Grange, Product Manager

Mind the Product

I’ve been working in digital products for 15 years and, throughout this time, I’ve found that product management has many faces. You can be a one-man orchestra going from ideation to monitoring or you can be writing specs on a specific scope, within a large product. one ops and one product manager).

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How to Measure, Analyze, and Reduce App Churn

The Product Coalition

The metric is often measured at intervals of 30 days, 7 days, and 1 day after installing the app for the first time. In short, churn happens when the product stops providing value to them. Your app onboarding isn’t good enough. There are other gaps in your app’s user experience that need to be addressed.