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How to succeed in 2020: the most important insights from 8 recent market research studies

The Product Coalition

What profit do marketing investments bring Source: Marketing Budgets 2019–2020 (by Growth Marketing Stage) This report will help you plan your budget and select the most profitable channels depending on the industry and size of your company. Content marketing yields great results Source: B2B content marketing?—?2020

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Transforming customer support with automation: Key trends and challenges for support leaders

Intercom, Inc.

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology. A note about methodology.

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Where chatbots are headed in 2020

Intercom, Inc.

We worked with an independent market research firm to survey a random sample of 500 consumers and 500 business leaders. B2C companies were twice as likely as B2B companies to be satisfied with their chatbot investments, perhaps due to the fact that B2C queries are generally more repetitive and less complex than B2B ones.

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Essential B2B Product Manager Skills

The Product HQ

So B2B product managers must expose themselves to the outside world and conduct market research and evaluations for new products. User Base When a B2B product manager conceptualizes a new product, they need to ask questions according to user base or market size.

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Open for Business in NYC

Innovatemap

Mike : When 2020 events happened it was an accelerator for how companies thought about digital. People were more open to a remote delivery of services and it expanded the market that we could serve. Our go-to-market strategy shifted to a more national level. Why location and not remote?

B2C 52
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How Asana builds b2b product loyalty through design

Mixpanel

It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. And it’s the answers to those questions that allow businesses to build the kind of engaging experiences that people have come to expect in 2020.

B2B 52
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How Asana builds b2b product loyalty through design

Mixpanel

It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. And it’s the answers to those questions that allow businesses to build the kind of engaging experiences that people have come to expect in 2020.

B2B 52