Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. It all begins when the customer signs up for your tool and has a continuous effect.

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Userpilot

AUGUST 24, 2022

Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service. Hootsuite is an all-in-one social media automation tool.

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Userpilot

JUNE 21, 2022

Why do you need customer onboarding statistics? In SaaS, customer onboarding is a continuous and comprehensive process. This calls for you to know the relevant industry statistics to use as benchmarks to guide your onboarding strategy. 63% of customers think onboarding is key to deciding to subscribe to a product.

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Userpilot

JUNE 25, 2022

Whether you're already using Whatfix and are not happy with it, or you're just looking for the right digital adoption for your use case (user vs. employee onboarding) – we have the right answer for you! Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? 86% of buyers are willing to pay more for a product if they have a better customer experience. No worries!

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Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. The higher the customer retention rates, the more customers are satisfied with your product, and vice versa.

Customer Experience 98

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Userpilot

JANUARY 31, 2023

TL;DR Customer satisfaction measures how satisfied your customers are with your products. Customer Satisfaction Score (CSAT) , Customer Effort Score (CES) , and Net Promoter Score (NPS) are 3 key metrics to measure customer satisfaction. CSAT measures the degree of your customer’s satisfaction with your products.

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Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. We also explore its benefits and different ways product managers can approach it. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics.

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Userpilot

JANUARY 3, 2023

This insightful guide provides all the actionable steps you need. Metrics to measure the success of your automation efforts. 8 automation strategies to win repeat customers for your SaaS: Greet new customers with a welcome survey to collect customer data. Create interactive product demos to enhance customer experience.

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Userpilot

JANUARY 20, 2022

So why should your onboarding be any different? A tooltip is a short section of text that’s attached to one product feature, as a way of explaining it to users. Common tooltip use cases include interactive walkthroughs , secondary onboarding , upsells and feature adoption. Hotspots or native tooltips.

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Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Spekit offers knowledge checks, in-app alerts, and data dictionaries.

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Userpilot

MARCH 15, 2023

Which tool is better – Pendo or Whatfix – for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. product usage analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Gainsight

JUNE 14, 2023

Creating a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product. That’s why we’ve introduced our third product line, Digital Hub. According to a recent Salesforce study, self-service is increasingly popular.

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Feedback Software Data Visualization Onboarding KPIs Customer Feedback 52

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? Spekit is a digital adoption platform that’s more focused on providing employee onboarding rather than user onboarding. There is a better tool for your SaaS than Spekit! Spekit for user onboarding.

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Userpilot

NOVEMBER 14, 2022

Why is using data important? How can product managers use data to prioritize initiatives that really fuel growth? These are only a couple of the questions that Claudiu Murariu, the CEO and Co-Founder of InnerTrends , covered in his presentation at the 2022 Product Drive Summit. Would you like to learn more?

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Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

JULY 25, 2022

Metrics to measure customer loyalty: NPS , Customer Loyalty Index (CLI), retention rate , customer lifetime value, and negative churn. Personalization and great customer service through on-demand resources are tactics you can use to increase customer loyalty. This could be anything from price slash to better features.

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Userpilot

NOVEMBER 30, 2022

What are the 7 laws of product GTM? How can product managers leverage them to orchestrate successful product launches ? These are some of the questions that Spencer Grover , Product Marketing Manager at Salesforce , answered in his recent presentation at Userpilot’s Product Drive 2022 conference.

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Feedback Software User Testing Data Visualization Onboarding KPIs 98

Gainsight

OCTOBER 28, 2022

Okta’s 2022 GameChanger Award win showcases how CS Ops and Gainsight can take on just about any challenge. Manager of Customer Success Strategy & Operations at Okta, for her insight. Q: You won the 2022 GameChanger Challenger Award. You identify six account complexity score factors that feed into your dashboards.

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