Userpilot

JULY 25, 2022

Metrics to measure customer loyalty: NPS , Customer Loyalty Index (CLI), retention rate , customer lifetime value, and negative churn. Think about the product or service you enjoy right now and absolutely can’t do without. This could be anything from price slash to better features. Happy customers. Price-loyal customers.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Feedback 93

Userpilot

NOVEMBER 14, 2022

How can product managers use data to prioritize initiatives that really fuel growth? These are only a couple of the questions that Claudiu Murariu, the CEO and Co-Founder of InnerTrends , covered in his presentation at the 2022 Product Drive Summit. It’s a common practice to build features that customers request.

Data Visualization 52

Data Visualization Research Software User Testing Feedback Software 52

Alchemer Mobile

NOVEMBER 10, 2022

To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. If you don’t, you need to get those in place – and fast.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

JUNE 25, 2022

Whether you're already using Whatfix and are not happy with it, or you're just looking for the right digital adoption for your use case (user vs. employee onboarding) – we have the right answer for you! Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

JUNE 21, 2022

Why do you need customer onboarding statistics? In SaaS, customer onboarding is a continuous and comprehensive process. This calls for you to know the relevant industry statistics to use as benchmarks to guide your onboarding strategy. 63% of customers think onboarding is key to deciding to subscribe to a product.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR UserIQ is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? On these terms, the best customer success platforms for onboarding are Userpilot , Pendo, and Chameleon. For product analytics, choose Heap, MixPanel, or Amplitude. Allow you to track and report on the metrics that matter most to your business. Userpilot dashboard.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? 86% of buyers are willing to pay more for a product if they have a better customer experience. No worries!

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

JANUARY 31, 2023

TL;DR Customer satisfaction measures how satisfied your customers are with your products. Customer Satisfaction Score (CSAT) , Customer Effort Score (CES) , and Net Promoter Score (NPS) are 3 key metrics to measure customer satisfaction. CSAT measures the degree of your customer’s satisfaction with your products.

Customer Satisfaction 90

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 90

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. We also explore its benefits and different ways product managers can approach it. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics.

Onboarding KPIs 96

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 96

Userpilot

NOVEMBER 24, 2023

Curious about how you can use UserIQ to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that UserIQ offers, its pros and cons along with its pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 24, 2022

SaaS marketing automation tools can be used for lead generation, content distribution, new user onboarding, customer segmentation , etc. Userpilot helps product teams create effective onboarding and personalized in-app experiences to get their users to the “aha!” Optimize the workflow and boost productivity.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Gainsight

JUNE 14, 2023

Creating a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product. That’s why we’ve introduced our third product line, Digital Hub. According to Rocketlane , 60% of companies use 4–6 tools for customer onboarding alone.

Feedback Software 52

Feedback Software Data Visualization Onboarding KPIs Customer Feedback 52

Intercom, Inc.

NOVEMBER 30, 2022

And now we’re here in 2022 – rounds are down, prices are down, the entire cloud is down. and for sure, when someone called “ TOP ” in November 2022, they did the thing you really like to see VCs do when their founders are struggling. Product: file storage vs collaboration, support product vs sales product etc.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

Userpilot

FEBRUARY 21, 2023

Or is there another in-app onboarding software that is superior than the two? In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. It’s easy to track and analyze product usage with Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

NOVEMBER 30, 2022

What are the 7 laws of product GTM? How can product managers leverage them to orchestrate successful product launches ? These are some of the questions that Spencer Grover , Product Marketing Manager at Salesforce , answered in his recent presentation at Userpilot’s Product Drive 2022 conference.

Feedback Software 94

Feedback Software User Testing Data Visualization Onboarding KPIs 94

Gainsight

OCTOBER 28, 2022

Okta’s 2022 GameChanger Award win showcases how CS Ops and Gainsight can take on just about any challenge. Q: You won the 2022 GameChanger Challenger Award. You identify six account complexity score factors that feed into your dashboards. There’s a new level of understanding without relying on just qualitative metrics.

Data Visualization 52

Data Visualization Customer Experience Customer Feedback User Testing 52

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Spekit is another digital adoption platform that solely provides employee onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? TL;DR Interactive user guides and walkthroughs are important tools for improving user onboarding and feature adoption. product usage analytics. Which tool is better – Pendo or Whatfix – for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? Spekit is a digital adoption platform that’s more focused on providing employee onboarding rather than user onboarding. Spekit for user onboarding. Spekit is not a truly user onboarding tool.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JANUARY 3, 2023

Metrics to measure the success of your automation efforts. Create interactive product demos to enhance customer experience. Key metrics to measure the success of your automated customer retention strategy: Customer retention rate. This insightful guide provides all the actionable steps you need. Monthly recurring revenue.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Feedback 94