Split

AUGUST 30, 2022

When resources are tight and companies can’t afford downtime, feature management is a lifesaver and your frugal best friend. Lean on feature flags with intuitive data attribution, so you can have visibility into what’s working and worth the investment. Take a deep breath like your smartwatch suggests and stay positive.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Data Visualization Customer Experience 52

Userpilot

JULY 24, 2023

Every new product launch is equal parts intimidating and exciting. As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. Therefore, you need a solid product launch plan to ensure your product isn’t among the 95% of new products that fail each year.

Product launches 85

Product launches User Testing Product Research ChatGPT 85

Userpilot

MARCH 10, 2022

In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. User retention is a metric that tells you how many users keep returning to your product over a given period. Onboarding gamification rewards customers for completing certain actions. So, let’s dive in!

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

DECEMBER 6, 2022

In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. This helps you strengthen customer relationships, making them more likely to stick to your product. 10 most important customer experience metrics to measure CX.

Customer Experience 91

Customer Experience User Testing Customer Feedback Data Visualization 91

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview. Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 92

Analytic Tools Data Visualization Research Software Feedback Software 92

Userpilot

MARCH 30, 2022

Making the decision to sunset a product can be difficult. When your efforts to improve user engagement fail, killing a feature or the entire product might be what you need. Never make gut-feel decisions when deciding to shelve a product. Take a look at your revenue – is your team able to still sell the product?

User Testing 92

User Testing B2B Onboarding KPIs Feedback Software 92

Gainsight

JULY 26, 2022

Your product. Product experience is a primary driver of customer experience. You need to require more of your product to be your most productive, and most efficient CSM. . This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. .

Feedback Software 59

Feedback Software Onboarding KPIs Customer Experience Customer Communications 59

Userpilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It’s obtained by asking customers how likely they are to recommend your product to others. Scores between 0 and 6 are detractors—people least likely to recommend your product. The 2022 NPS benchmark for SaaS is 41.

Product Research 90

Product Research Feedback Software Analytic Tools Research Software 90

Alchemer Mobile

NOVEMBER 10, 2022

To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. If you don’t, you need to get those in place – and fast.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

APRIL 6, 2022

Selling software isn’t the same as selling any other product/service, that’s why a SaaS marketing plan can be a valuable asset. Unlike the traditional marketing plans that focus on only attracting prospects, SaaS product marketing helps you stand out in the market and looks at every stage of the customer funnel.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself. Nils shares what this word is and how, if you use it, will put you in a tremendous position of authority. This session was led by Violaine Yziquel, Sr.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Gainsight

NOVEMBER 1, 2022

And while the economic and geopolitical uncertainty doesn’t look like it’s going away anytime soon, I’m making a bold prediction about the future of SaaS: 2022 will not be a repeat of 2008. Here’s why SaaS, in particular, is uniquely positioned to help us change the recession narrative. Digital game-changers. New growth avenues.

Feedback Software 52

Feedback Software Customer Experience Technical Review User Testing 52

Gainsight

JULY 5, 2022

It’s about product-led growth. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.”

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative. Then, it’s a matter of investing on onboarding and set them up for success. Martin Kõiva , Founder & CEO of Klaus.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

JUNE 30, 2022

Do you plan to design your product strategy around some examples of success metrics? As your strategies and objectives change, so should your success metrics. You can use different metrics to measure different aspects of your business, such as marketing, customer success, and product management. Let’s dive deep!

Onboarding KPIs 88

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 88

Userpilot

JUNE 21, 2022

Why do you need customer onboarding statistics? In SaaS, customer onboarding is a continuous and comprehensive process. This calls for you to know the relevant industry statistics to use as benchmarks to guide your onboarding strategy. 63% of customers think onboarding is key to deciding to subscribe to a product.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 52

Userpilot

JUNE 25, 2022

Whether you're already using Whatfix and are not happy with it, or you're just looking for the right digital adoption for your use case (user vs. employee onboarding) – we have the right answer for you! Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. Sending customer satisfaction surveys regularly and asking customers how to improve your product.

Customer Satisfaction 96

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 96

Gainsight

JULY 1, 2022

Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. Make the product itself a key player in the customer lifecycle and experience. . At the center of this new philosophy is product-led growth (PLG).

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

NOVEMBER 6, 2023

The top metrics to measure customer growth rate. Five customer growth strategies to implement: Help users discover features relevant to them. Drive engagement and product adoption with product guides. How different metrics affect MRR. Below are seven essential metrics to track. What is customer growth?

Onboarding KPIs 83

Onboarding KPIs User Testing Feedback Software Analytic Tools 83

Gainsight

JUNE 15, 2022

2022 marks the 20-year anniversary for The Bachelor , the legendary reality dating show where dozens of contestants vie for the attention of one eligible single in the hopes of hearing that famous phrase: “Will you accept this rose?”. The problem is that it’s not always easy to know whether users are actually engaged with your product.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback User Testing Customer Experience 52

Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? 86% of buyers are willing to pay more for a product if they have a better customer experience. No worries!

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

JANUARY 31, 2023

TL;DR Customer satisfaction measures how satisfied your customers are with your products. Customer Satisfaction Score (CSAT) , Customer Effort Score (CES) , and Net Promoter Score (NPS) are 3 key metrics to measure customer satisfaction. CSAT measures the degree of your customer’s satisfaction with your products.

Customer Satisfaction 89

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 89

Userpilot

FEBRUARY 18, 2022

If you’re creating a user onboarding flow for your SaaS company, you’ll want to look at website tour examples from other businesses before you start. We can learn from their mistakes, as well as follow the best practices they’ve established for teaching customers how to use their product. Types of UI patterns used in product tours.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Software Review 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR UserIQ is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? On these terms, the best customer success platforms for onboarding are Userpilot , Pendo, and Chameleon. For product analytics, choose Heap, MixPanel, or Amplitude. Allow you to track and report on the metrics that matter most to your business. Userpilot dashboard.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

APRIL 18, 2024

From learning about the product to a desired action, like a purchase. Examples: SEO product-led content or email marketing. A free trial is a chance for potential customers to experience product value. In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Marketing 87

Userpilot

JULY 22, 2023

Both these metrics are crucial for getting product growth insights into the financial health and sustainability of your SaaS business. The LTV:CAC ratio evaluates the financial health and efficiency of your product marketing and customer acquisition efforts. Your CAC for 2022 would thus be = $100,000/1,200 = $83.33.

Customer Experience 71

Customer Experience Customer Feedback User Testing Onboarding KPIs 71

Userpilot

OCTOBER 15, 2022

How to track customer experience metrics. There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES). NPS tracks customer advocacy by measuring how likely users are to recommend your product to others. Let’s get started.

Customer Experience 93

Customer Experience B2B User Testing Customer Feedback 93

ProductPlan

FEBRUARY 1, 2023

I have been fortunate to have joined the ProductPlan team as the SVP of Product Management in the latter half of 2022. As I experienced the whirlwind of onboarding and meeting my wonderful colleagues, I also spent much time thinking about the future of product management and the space at large.

Data Visualization 52

Data Visualization Reporting Tools Onboarding KPIs Product Management 52

Userpilot

FEBRUARY 21, 2023

Or is there another in-app onboarding software that is superior than the two? In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. It’s easy to track and analyze product usage with Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Gainsight

JUNE 9, 2022

For Product Experience and Customer Success professionals, achieving product adoption and/or user adoption can be challenging. For one thing, how do you decide when a user has “officially” adopted your product? It’s that moment of satisfaction that happens when a customer decides that the product was actually worth the money. .

Customer Experience 52

Customer Experience Customer Feedback Onboarding KPIs Data Visualization 52

Lenny Rachitsky

NOVEMBER 28, 2023

Each week I tackle reader questions about building product, driving growth, and accelerating your career. The success (or failure) of freemium can be directly impacted by friction in onboarding. Adding onboarding friction can be good. The prevailing sentiment is that friction in onboarding is bad. When freemium can work.

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Customer Feedback 52

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise. Let’s begin!

Product launches 82

Product launches User Testing Feedback Software Research Software 82

Userpilot

JANUARY 24, 2023

Boosting user engagement is a surefire way to nurture customer loyalty, but how do you actually encourage users to use your product? TL;DR Gamification increases customer engagement by making your product more entertaining, creating a sense of friendly competition, and rewarding behaviors that you’d like users to repeat.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

NOVEMBER 30, 2022

What are the 7 laws of product GTM? How can product managers leverage them to orchestrate successful product launches ? These are some of the questions that Spencer Grover , Product Marketing Manager at Salesforce , answered in his recent presentation at Userpilot’s Product Drive 2022 conference.

Feedback Software 93

Feedback Software User Testing Data Visualization Onboarding KPIs 93