Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. In-app surveys are better than email surveys in most cases due to their higher response rates and ability to collect more recent data.

Analytic Tools 78

Analytic Tools Data Visualization Feedback Software Product Research 78

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Usersnap

JANUARY 20, 2023

What’s Customer Support Software? Customer service software are programs designed to assist businesses in communicating with clients who use and pay for goods and services. Customer service technologies deliver consistent, timely responses to the customer with minimal effort.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

eG Innovations

FEBRUARY 16, 2023

The reviews are in! We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management – Enterprise (APM) Tools Emotional Footprint Buyer’s Guide. Supporting over 250+ technology stacks, eG Enterprise v7.2

Reporting Tools 52

Reporting Tools Research Software Data Visualization Customer Experience 52

Userpilot

DECEMBER 10, 2023

There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. In other words, you don’t need a lot of technical knowledge or expertise. As a new user, it’ll take you a while to get a grip on all its features. Review platforms like G2 say that paid plans start at $3,600 per year.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 8, 2024

Usability : for example, a user-friendly UI, intuitive navigation, and minimal learning curve. Support : timely and effective help and assistance, including customer service , technical support, and resources for troubleshooting. Brand24 dashboard. Customer journey map. Userpilot survey templates.

Data Visualization 90

Data Visualization User Testing Customer Feedback Analytic Tools 90

Userpilot

DECEMBER 12, 2023

There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Pendo for retention analytics Retention analysis is a crucial part of understanding the reasons why customers abandon your product so you can prevent further losses. Let’s compare them!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Here are the Pendo features you can use to conduct churn analysis : Cohort Retention : Pendo’s retention dashboard shows you the percentage of users retained on a monthly basis for each cohort.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 12, 2023

There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Pendo for retention analytics Retention analysis is a crucial part of understanding the reasons why customers abandon your product so you can prevent further losses. Let’s compare them!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Here are the Pendo features you can use to conduct churn analysis : Cohort Retention : Pendo’s retention dashboard shows you the percentage of users retained on a monthly basis for each cohort.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? With so many alternatives on review sites, it’s a bit tricky to really choose one. Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 1, 2023

Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction. Your customers’ honest insights can reveal where you fall short and what you can do to better meet their expectations. This might be Pendo’s biggest downside.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Which is better, Pendo or Userlane, for customer feedback? There are so many alternatives on review sites that it’s hard to pick just one. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). And is there a better in-app onboarding software that would better fit your needs?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

Which tool is better – Pendo or Whatfix – for interactive user guides? With so many alternatives on review sites, it’s a bit tricky to really choose one. its easy-to-use interface, user segmentation, and in-app guidance. Users just get access to help, when they need it. The pros of Whatfix are i.a.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. WalkMe is a cloud-based software that lets you create product tours to guide customers from the very beginning. Why should you care about no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? With so many alternatives on review sites, it’s a bit tricky to really choose one. You cannot segment users based on NPS scores or specific responses in your polls, for example. And is there a better in-app feedback software that would better fit your needs?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 1, 2023

What is the best customer feedback tool, Pendo or Chameleon? There are so many options on review sites that it’s difficult to pick just one. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). And is there a better in-app feedback software that would better fit your needs?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd. – Saurav S.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. What is customer experience management? Why is customer experience management important?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Apty the best tool for customer feedback? With so many alternatives on review sites, it’s a bit tricky to really choose one. As of Q3 2023, Userpilot will have the same analytics features, with more robust functionality). And is there a better in-app feedback software that would better fit your needs?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. No-code movement in general empowers non-programmers to create software elements using a graphical user interface, instead of writing code. – Parita P.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 25, 2022

Looking for the best tool for onboarding new customers for your SaaS company? There are plenty of solutions for onboarding new customers on review sites, but they don’t make the choice any easier. Experimentation – built-in A/B testing for flows lets you explore and quickly iterate based on direct user behavior.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. Everything needs to be built into the dashboard. According to no-code advocates, technology should enable and facilitate creation, not act as a barrier.

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52