Userpilot

FEBRUARY 25, 2024

Also, design your sign-up page to provide a smooth sign-up flow for users. Proactive support is now key to user satisfaction In an era where users are spoilt for choice, great customer service quickly stands out. New users get access to tailored onboardings based on features of their interest.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

Userpilot

JULY 11, 2023

ProductLed – 5 Best Practices for Better SaaS User Onboarding ProductLed is another great Youtube channel that’s all about driving product-led growth through education. If you’re aiming to increase customer loyalty, this video will be very inspiring. Highly recommended to check that channel if you’re into mobile apps.

Customer Experience 80

Customer Experience Customer Feedback Feedback Software User Testing 80

Userpilot

JUNE 12, 2023

If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible.

Analytic Tools 80

Analytic Tools Feedback Software Onboarding KPIs User Testing 80

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. Generative AI has changed how tech companies do business.

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Reporting Tools 71

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! For example, after surveying customers, you may find that the customer satisfaction score for a specific feature is low. This will increase customer satisfaction and loyalty.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

MARCH 20, 2023

TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Staying up-to-date with modern trends helps you meet customer service expectations, and boost customer satisfaction , retention , and loyalty. to improve the customer experience.

Reporting Tools 85

Reporting Tools Data Visualization Analytic Tools Research Software 85

Userpilot

NOVEMBER 19, 2023

Improve customer retention Think about it: will you easily leave a tool that always anticipates your needs and provides proactive solutions to solve them? The same thing happens to your users. Customer satisfaction generally increases when people can get more done with your tool. Probably not.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Userpilot

NOVEMBER 6, 2023

Customer retention Customer retention is your company’s ability to keep existing users over a specific period. Monitoring retention provides insights into customer loyalty and helps you identify areas for improvement in customer satisfaction and product quality. The primary benefit is increased revenue.

Onboarding KPIs 85

Onboarding KPIs User Testing Feedback Software Analytic Tools 85

Userpilot

JULY 31, 2023

It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. Let’s dive in, shall we? WalkMe survey.

Data Visualization 89

Data Visualization Embedded Analytics Analytic Tools Feedback Software 89

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Implement customer feedback promptly and keep customers in the loop. Educate customers with resources in multiple formats like blogs, webinars , or videos. Customer journey map. Deal with all customer complaints promptly.

Data Visualization 96

Data Visualization User Testing Customer Feedback Analytic Tools 96

Userpilot

JULY 14, 2023

TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention.

Analytic Tools 76

Analytic Tools Data Visualization Feedback Software Research Software 76

Userpilot

DECEMBER 10, 2023

Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Emphasis on customer education – Heap provides a variety of helpful resources to get you get started with the platform and use it to the fullest.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 12, 2023

No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone. No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 14, 2024

Extensive integrations – Heap supports integrations with more than 100 platforms, including customer engagement tools, data warehouses, product adoption tools, etc. Emphasis on customer education – Heap provides a variety of helpful resources to get you get started with the platform and use it to the fullest.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

DECEMBER 12, 2023

No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone. No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone. No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 10, 2023

No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone. No live chat : While Appcues offers educational resources and a help center (Help Docs), customer support is limited to email and phone.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 15, 2023

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming), and interactive manuals (using tooltips and real-time guidance to provide more contextual help to your customers). Why should you care about interactive user guides? Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming), and interactive manuals (using tooltips and real-time guidance to provide more contextual help to your customers). Why should you care about interactive user guides? Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

OCTOBER 27, 2022

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

What is customer experience management? Why is customer experience management important? Resource center – an in-app widget offering self-service support to your users, allowing them to search for solutions to their problems by keywords. You can add different types of onboarding elements to your flows.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Gainsight

MAY 18, 2023

Blackbaud’s vision is to accelerate impact and expand what is possible across the nonprofit and education sectors, at purpose-led companies, and for individual change makers. Blackbaud wanted to ensure alignment between customer expectations and outcomes to help improve customer satisfaction and reduce retention risk.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52