Intercom, Inc.

MARCH 28, 2022

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

NOVEMBER 19, 2023

This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Strategies and best practices to effectively cross-sell SaaS customers: Identify best cross-selling opportunities across the customer journey using path analysis. InVision cross-sells its Freehand tool to remote teams.

Analytic Tools 99

Analytic Tools Feedback Software Data Visualization Reporting Tools 99

Userpilot

AUGUST 29, 2023

The product management process starts with building an understanding of your users and the market, defining a vision and strategy , generating and prioritizing ideas that could solve user problems, articulating them in a clear roadmap, launching an MVP, and then gathering feedback to evolve it over time.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Product Talk

OCTOBER 25, 2023

As an individual contributor, you’re focusing on your own projects and progress, but as a leader you are now responsible for the team (or teams) that report up to you. You may find yourself less involved in the day-to-day work of discovery and delivery and more focused on higher-level strategy. The metrics are moving.

Leadership 256

Leadership Product Research Reporting Tools Feedback Software 256

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

MARCH 11, 2024

These nudges subtly remind users of the limitations of the free tier, a tactic explored in a 2023 paper titled ‘The Nudge Effect in Freemium: How Interface Design Influences Upgrade Decisions’ published in the Journal of Marketing Research. For example, Duolingo’s daily streak system encourages consistent learning.

Research Software 107

Research Software Reporting Tools Artificial Inteligence Customer Experience 107

Usersnap

JUNE 27, 2023

Even without a polished final product, there are potent strategies that can ignite excitement and gather a passionate community around your project. In this article, we’ll unveil the secrets of beta testing and unveil game-changing strategies to redefine your approach to product launches.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. To execute that strategy, a proactive, nimble, and strategic CS team is a must. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. To execute that strategy, a proactive, nimble, and strategic CS team is a must. That’s right: CS is past its immature, reactive, “firefighting” era.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

freshtrax

JULY 19, 2023

Once a small gathering of under 2000 attendees, the event drew in over 385,000 anime fans this July at Anime Expo 2023! The ‘未ル (Miru)’ Exhibit The ‘未ル (Miru)’ Project: A Collaboration Between Yanmar and btrax From July 1st to 4th, the btrax team had the incredible opportunity to participate in Anime Expo 2023. Another U.S.

User Testing 75

User Testing Marketing Strategy Reporting Tools 75

The Product Coalition

DECEMBER 23, 2022

This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there). We drive product direction, define strategy and (sometimes) marketing, and everything in-between. Now on paper, it’s easy to explain what PMs do.

Analytic Tools 112

Analytic Tools Reporting Tools Feedback Software Product Management 112

Usersnap

JULY 26, 2023

In this article, we delve into the world of customer-focused companies, with the five customer-centricity examples—and we explore strategies that have won them consumer praise and undying loyalty. Key strategies and learnings from the top companies 5 best customer-centricity examples 1. And more importantly, why does it matter?

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

JUNE 6, 2023

We also look at various tools that can help you harness the power of analytics to drive your product growth. Amplitude and Google Analytics are two product data analytics tools worth considering. Userpilot is a digital adoption platform with robust analytics, user feedback, and in-app engagement features.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 82

Usersnap

SEPTEMBER 12, 2023

A pricing survey is a research method using surveys to obtain information that will drive your pricing and packaging decisions for your product or service. The goal of the research is to optimize the price range of a product or service that helps companies to meet their strategic goals, such as maximizing revenue or market share.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

The Product Coalition

OCTOBER 25, 2023

While it’s hard to put an exact figure on how a spot Bitcoin ETF will impact Bitcoin, the outlook is extremely positive. In fact, JPMorgan’s report suggests that it could inflate Bitcoin’s market cap by up to $300 billion. Custody Solutions When launching a Crypto ETF, you must establish robust custody solutions.

Customer Feedback 115

Customer Feedback Reporting Tools Technical Review Research Software 115

Userpilot

SEPTEMBER 20, 2023

TL;DR Optional product pricing is a strategy where you sell your core product at a low cost and then encourage consumers to buy more accessories, features, or complementary products. How an optional product pricing strategy works This is how the optional product pricing strategy works: Acquisition. Save your spot today!

Analytic Tools 105

Analytic Tools Customer Experience User Testing Product Research 105

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week!

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

UX Planet

DECEMBER 19, 2023

The term “UI/UX designer” is as inescapable as “rizz” in late 2023, and just as grating. The world needs UX more than ever because, as technology comes to control every last formerly sacred domain of human existence, a failure to control that technology could literally mean the end of our species. Bad UX Roundup: ᔕTu¶iD or ?????

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

ProductPlan

JUNE 22, 2023

As a result, its product team plays a central role in strategy and decision-making. Product-led growth is a business strategy in which a company uses its product as the main tool to acquire customers. There is no rule that a product-led organization must adopt a product-led growth strategy.

Data Visualization 83

Data Visualization Reporting Tools Customer Experience Product Research 83

Intercom, Inc.

DECEMBER 20, 2022

Des Traynor , Co-founder and Chief Strategy Officer at Intercom. An area we paid a lot of attention to was our own internal rate of productivity and efficiency, and we kicked off a project to evaluate everything, every process, every step, every part of how software goes from idea through to live production. We learned a lot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. At Gainsight, we launched Horizon AI in 2021.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Segment analysis helps identify patterns in the behaviors of distinct user groups, enabling targeted marketing strategies and personalized experiences.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Research Software 95

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Userpilot

SEPTEMBER 21, 2023

We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience. This early warning system enables you to intervene with retention strategies, reducing the likelihood of users canceling their subscriptions. You’re in the right place.

Data Visualization 105

Data Visualization Analytic Tools User Testing Feedback Software 105

Userpilot

AUGUST 31, 2023

Customer acquisition marketing refers to the subset of strategies and activities within customer acquisition that focus on marketing techniques to attract and convert potential customers. Customer acquisition is a broad term used to define the actions and strategies companies use to attract new customers. Book a demo now to learn more.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Effective acquisition strategies will increase your customer base and revenue. You need both strategies to drive business growth and sustainability. Why is customer acquisition important?

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Usersnap

JUNE 15, 2023

The 8 stages of a product management process to smash your goals in 2023 and further. Nevertheless, some core roles and responsibilities of a product manager are: Develop product strategy and vision. The 8 stages of a product management process to accomplish your goals in 2023 Building a winning product is challenging.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. We are wrapping our heads around it, we see the first positive impacts of it. Can we get access to the right tools?

Product Research 238

Product Research User Testing ChatGPT Research Software 238

Product Talk

APRIL 17, 2024

Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? All product managers report to me, and we have five product teams up and running. We’re a scheduling tool, so obviously setting up the whole process is not a big deal. Stephanie: Absolutely. Teresa: Okay. Yes, great.

Product Research 212

Product Research User Testing Data Visualization Research Software 212

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

User Testing 93

User Testing User Friction Development Team Review Reporting Tools 93

The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. In addition, 38% of marketers reported employing augmented reality to engage customers online and in-store. Is it time to embrace augmented reality applications for your business’s commerce strategy?

Technical Review 125

Technical Review Reporting Tools Vision Software Review 125

Userpilot

NOVEMBER 6, 2023

Proven strategies for attracting users, retaining them , and driving account expansion. Five customer growth strategies to implement: Help users discover features relevant to them. It measures the percentage of customers who stop using your product or service within a specific time frame. Your search ends here.

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Analytic Tools 103

ProductPlan

FEBRUARY 1, 2023

So, I am honored to share some highlights from The 2023 State of Product Management Report. How the state of product management report works Our eighth annual report explores significant trends and data-packed findings on the state of our industry. We surveyed over 1,500 product professionals last October.

Data Visualization 52

Data Visualization Reporting Tools Onboarding KPIs Product Management 52