People-First Product Leadership

JANUARY 7, 2024

We’ll need to see through 2024 before determining where it falls on the scale. Maybe not at the same level as the Rolling Stones, Harry Styles or other artists who have already announced tours in 2024. When I veered off track, I learned (good) while losing a bit of confidence in myself (bad).

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

Userpilot

APRIL 26, 2024

Are you wondering how to retain your customers and make them love your product? We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024. TL;DR Customer success is all about ensuring customers fulfill their desired goals when using your product or service.

Feedback Software 55

Feedback Software Analytic Tools Research Software User Testing 55

Usersnap

JANUARY 18, 2024

NPS surveys are excellent customer satisfaction tool which can be helpful source of knowledge to rest of the crossfunctional team Mastering NPS Surveys in 2024: A Comprehensive Guide to 21+3 Survey Questions and Templates for Optimal Customer Insight s Question 1: How likely are you to recommend our business to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product.

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

People-First Product Leadership

MARCH 4, 2024

I conducted an event titled “ Top 5 Skills to Stand Out as a Senior PM in a Hybrid World” for Reforge on Tuesday, 27 February 2024. How do you navigate an organization that is limiting the growth of the product org? I feel limited in my growth as there is not upward opportunity as a Senior Product Manager.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249