Amplitude
MARCH 11, 2020
Product managers and their teams almost always inform their roadmaps based on various data, market and user insights. Then they solicit feedback from internal stakeholders to inform planning. You can provide confidence to current customers that their expressed needs are prioritized. New risks and opportunities arise.
ProductPlan
FEBRUARY 15, 2022
A strong product operations worker must know the product well, which demands deep curiosity and insight. Product managers face a firehose of customer data. And there are increasing calls for customer obsession and direct contact with customers. Good perspective-taking skills are also necessary.
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The Product Coalition
FEBRUARY 26, 2022
Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” My view is that this evolution is bad for product management careers and the customers who benefit from what we do.
Intercom, Inc.
JANUARY 16, 2019
If you want to build a revenue engine that will fuel long-term growth, you need to build and scale your sales org with intention. Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. Find your optimal structure.
Intercom, Inc.
JUNE 3, 2021
There’s no use in taking a few months to build an epic 40-page report on the next move when the idea is to be fast and agile. If you’re a SaaS company, that could be new customer acquisition, it could be an expansion or even reduce contraction, reduce churn. You can actually see that it’s quite a responsive feedback.
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