Split
MAY 27, 2022
In this three-part blog series, we argue that controversies are the baselines of experimentations: 1. Aggregate the ideas in a single, shared objective: Say one team wants to increase profits, while another wants to improve customer satisfaction. Spending more to make customers happy will hurt margins. Schedule a demo!
Userpilot
FEBRUARY 27, 2023
The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.
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Usersnap
NOVEMBER 4, 2021
Because it’s not time-sensitive, there’s no urgency involved, and you’re not interrupting a user’s journey. Here’s an example from Hawaiian Airlines. Their ‘feedback’ button is hard to miss: Passive feedback works best when you cultivate a customer-centric culture. It’s not enough to know if they’re happy, but why too.
Userpilot
FEBRUARY 27, 2023
The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.
Userpilot
FEBRUARY 27, 2023
The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.
Userpilot
MARCH 24, 2023
In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.
Userpilot
MARCH 15, 2023
In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.
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